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Terms & Conditions

Comisun – Terms & Conditions Last updated: May 23, 2026 These Terms & Conditions ("Terms") govern your use of the Comisun website and any purchases made through our Services. By accessing this website or placing an order, you agree to be bound by these Terms. Comisun is a brand operated under the registered business entity Complybug Limited. References to “Comisun”, “we”, “us”, or “our” refer to Complybug Limited trading as Comisun. 1. General Comisun operates as an online clothing brand serving customers internationally. By using this website, you confirm that: You are at least the age of majority in your jurisdiction Any information you provide is accurate and complete You will not use our Services for unlawful purposes We reserve the right to update, modify, or replace these Terms at any time without prior notice. 2. Orders All orders are subject to acceptance and product availability. We reserve the right to: Refuse or cancel any order at our discretion Limit quantities purchased per customer Cancel orders suspected of fraudulent, abusive, or unauthorised activity Correct pricing or product errors If an order is cancelled after payment has been taken, a refund will be issued to the original payment method. 3. Pricing & Payment All prices are displayed at checkout in the applicable currency. We accept payment through secure third-party payment providers, including: Shop Pay Apple Pay Google Pay PayPal Payment must be received in full before orders are processed or shipped. We reserve the right to change prices at any time without notice. 4. Shipping We currently ship internationally where available. Estimated processing times are typically 3–5 business days unless otherwise stated. Shipping times vary depending on destination, customs processing, carrier performance, and other external factors. Comisun is not responsible for delays caused by: Postal or courier services Customs procedures Severe weather Incorrect shipping information provided by the customer Other events outside our reasonable control Once an order has been dispatched, tracking and delivery are handled by the shipping carrier. Customers are responsible for ensuring shipping details are accurate at checkout. 5. Returns, Refunds & Exchanges Due to the limited nature of our products, returns and exchanges are handled on a case-by-case basis. We may offer refunds, replacements, or exchanges for: Incorrect items received Faulty or damaged products To be eligible for consideration, items must generally be: Unworn Unwashed In original condition Returned with original tags where applicable Additional conditions: Return requests must be approved before items are sent back Customers are responsible for return shipping costs unless the item is faulty or incorrect Original shipping costs are non-refundable unless required by applicable law We reserve the right to refuse returns that do not meet our conditions Pre-orders cannot be cancelled once production or fulfillment has begun. Nothing in these Terms affects your statutory consumer rights under applicable law. 6. Product Disclaimer We make reasonable efforts to display product colours, materials, and details accurately. However, we do not guarantee that: Colours will appear identical across all devices or screens Garments will fit every individual the same way Minor manufacturing variations will not occur Minor differences in colour, stitching, sizing, print placement, or finish are not considered defects. 7. Intellectual Property All website content, including but not limited to: Designs Logos Graphics Images Videos Text Branding Product concepts are the intellectual property of Comisun and/or Complybug Limited unless otherwise stated. No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission. 8. Limitation of Liability To the fullest extent permitted by applicable law, Comisun shall not be liable for: Indirect or consequential losses Delays outside our reasonable control Carrier or customs-related delivery issues Loss of profits, revenue, or opportunity Our total liability relating to any product or order shall not exceed the amount paid for the relevant purchase. Nothing in these Terms excludes liability where exclusion is unlawful. 9. SMS Marketing If you choose to opt in to SMS communications from Comisun, you agree to receive marketing and transactional text messages, including: Product updates Launch notifications Promotional offers Cart reminders Order updates Message frequency may vary depending on your interaction with us. Consent is not a condition of purchase. You may withdraw your consent and unsubscribe at any time by replying: STOP We will only send SMS communications where we have obtained your consent or where otherwise permitted under applicable law. We comply with applicable privacy and electronic communications regulations, including: UK GDPR EU GDPR The Privacy and Electronic Communications Regulations (PECR) Applicable French electronic marketing regulations We may use third-party service providers to send and manage SMS communications on our behalf. These providers will only process your data as necessary to deliver these services in accordance with our Privacy Policy and applicable data protection laws. Message and data rates may apply depending on your mobile carrier. We maintain records of SMS consent where required by law. 10. Privacy Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. 11. Contact For customer support or legal enquiries, contact: help@comisun.com Complybug Limited trading as Comisun 5 Gilstead Road London, England SW6 2LG United Kingdom