Privacy policy

Privacy Policy

Last updated: May 23, 2026

Comisun ("we", "our", "us") operates this website and store, including all related content, products, services, features, and tools (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and share your personal information when you use our Services, place an order, interact with us, or otherwise communicate with us.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you. By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Information You Provide Directly
Name
Email address
Shipping address
Billing address
Phone number
Payment details
Account login information
Messages sent to customer support
Any other information you choose to provide

Order & Transaction Information
Products viewed or purchased
Cart activity
Order history
Returns and exchanges
Payment confirmations

Device & Usage Information
IP address
Browser type
Device identifiers
Operating system
Website activity and interactions
Cookies and analytics data

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, subscribe to marketing, or contact us
  • Automatically through cookies and similar technologies
  • From Shopify and other service providers
  • From advertising and analytics partners

How We Use Your Information

We use your information to:

  • Fulfill Orders
  • Process payments
  • Ship products
  • Provide order updates
  • Handle returns and exchanges
  • Improve Our Services
  • Personalize your shopping experience
  • Analyze website performance
  • Improve products and customer experience

Marketing & Communications

  • Send marketing emails and SMS messages where you have opted in
  • Inform you about products, launches, promotions, and updates
  • Display relevant advertising

Security & Fraud Prevention

  • Prevent fraudulent transactions
  • Protect customer accounts
  • Maintain platform security

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Enforce our Terms of Service

SMS Marketing

If you choose to opt in to SMS marketing from Comisun, we may send you:

• Product updates
• Promotional offers
• Launch notifications
• Cart reminders
• Order-related messages

We will only send marketing SMS messages where we have obtained your consent or where otherwise permitted by applicable law.

By opting in, you agree to receive SMS communications from Comisun relating to our products, promotions, launches, and services. Consent to receive marketing SMS messages is not a condition of purchase.

We comply with applicable privacy and electronic communications laws, including:
• UK GDPR
• EU GDPR
• The Privacy and Electronic Communications Regulations (PECR)
• Applicable French electronic marketing regulations

You may withdraw your consent and unsubscribe from marketing SMS messages at any time by replying STOP or by following any unsubscribe instructions included in the message.

We may use third-party service providers to deliver SMS communications on our behalf. These providers will process your personal information only as necessary to provide SMS services to us and in accordance with applicable data protection laws.

We maintain records of SMS marketing consent where required by law.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences and cart contents
  • Analyze traffic and usage
  • Improve advertising relevance

You can control cookies through your browser settings.

Sharing Your Information

We may share personal information with:

  • Shopify
  • Payment processors
  • Shipping providers
  • Analytics providers
  • Marketing and advertising partners
  • Customer support providers
  • Legal authorities when required by law

We do not sell your personal information to unrelated third parties.

International Data Transfers

Your information may be processed outside your country of residence, including in countries that may have different data protection laws. Where required, we use appropriate safeguards such as Standard Contractual Clauses approved under UK and EU data protection laws.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on where you live, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Withdrawal of consent
  • Objection to marketing communications

To exercise your rights, contact us using the details below.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Third-Party Services & Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, you may contact us at:

Email: henri@comisun.com
Address: Comisun, 5 Gilstead Road, London, England SW6 2LG, United Kingdom