Politique d’expédition

Shipping Policy

Comisun ships worldwide.

All orders are processed and fulfilled from the United Kingdom at the moment. Shipping availability, delivery times, and courier services may vary depending on destination and demand.

Pre-Orders

Certain Comisun products are offered on a pre-order basis. By purchasing a pre-order item, you acknowledge and agree that the item is not ready for immediate dispatch at the time of purchase.

For our first release, pre-orders will be collected during the launch period before production quantities are finalized and ordered.

Estimated pre-order fulfillment time is approximately 8–12 weeks, though this timeframe may vary due to manufacturing, production, customs processing, shipping carrier delays, or other external factors beyond our control.

Any estimated shipping or dispatch dates provided by Comisun are estimates only and are not guaranteed.

In-Stock Items

Limited quantities of certain products may be available as ready-to-ship items. These orders are typically processed within 3–5 business days.

Shipping Times

Once dispatched, shipping times vary depending on the customer’s location and selected courier service.

Comisun may use third-party carriers including, but not limited to:

  • Royal Mail

  • Evri

  • DHL

  • Other regional or international delivery providers

Customers will receive tracking information where available.

Customs, Duties & Import Fees

International customers are responsible for any customs duties, taxes, import charges, or additional fees imposed by their local authorities or shipping providers.

Comisun is not responsible for delays caused by customs clearance or international import procedures.

Address Accuracy

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

Comisun is not responsible for orders shipped to incorrectly entered addresses supplied by the customer.

Requests to modify shipping details after an order has been placed are not guaranteed and may not be possible once processing has begun.

Lost, Delayed, or Stolen Packages

Once an order has been dispatched and transferred to the shipping carrier, responsibility for the shipment transfers to the carrier and customer.

Comisun is not liable for:

  • Lost packages

  • Stolen deliveries

  • Delivery delays

  • Failed delivery attempts

  • Carrier-related issues outside of our control

However, we may assist customers in contacting the shipping provider where reasonably possible.

Shipping Delays

Delivery estimates are not guaranteed. Delays may occur due to:

  • High order volume

  • Manufacturing timelines

  • Courier disruptions

  • Weather conditions

  • Customs processing

  • Other unforeseen circumstances

Comisun shall not be held liable for shipping delays outside of its reasonable control.

Contact

For shipping-related enquiries, please contact:

henri@comisun.com

Comisun is operated under the registered business entity Complybug Limited.